FAQs

If you can´t find what you´re looking for, please contact us: via the contact form and a member of our team will get back to you as soon as possible.

Do I have to register to use VivoPark?

No, you don´t have to register. You can still pay for your parking by purchasing a single ticket from the website.

How do I register with VivoPark?

You can register with us at the time you park or online in advance. Please have the following information ready:

• Vehicle Registration(s)
• Credit/debit card details
• Your address & mobile phone number

How much does parking using VivoPark cost?

You will pay the same tariff as displayed on the payment terminal; these will be located around the car park and will be presented to you online and on the mobile website before you purchase a ticket.

Each car park operator sets its own service charge for payment via VivoPark ranging from FREE to 25p. These charges will be confirmed before completing a transaction.

All payments by SMS are subject to a 15p surcharge.

Please check the payment terminal and signs in the car park for more information. Current parking tariffs, traffic orders, parking policies and regulations apply.

How do I know what the car park name/location code is?

If you are paying via the mobile: the details should be clearly visible on the signs around the car park.

If you are paying via the website: you will be able to view a full list of car park locations.

Am I guaranteed a space if I pay in advance?

Unfortunately we cannot guarantee spaces in any car parks.

How does Bill Per Usage work?

Once Bill Per Usage is enabled for your vehicle our cameras will recognise it as it enters and leaves the car park. We will only charge you for the amount of time that you are parked in the car park.

You must register for VivoPark to be able to use Bill Per Usage. You can have more than one vehicle registration enabled on your account.

You can view your tickets for Bill Per Usage in your account, the same way as any single or season tickets

Can I view my payments/tickets?

If you have an account with VivoPark, yes. Simply log in and visit the ‘my account’ section where you will be able to view and print PDF versions of each ticket.

Can I have more than one vehicle registered to my account?

Yes, you can have multiple vehicles registered to your account

Can I have more than one mobile number registered to my account?

No, unfortunately not. We use your mobile phone as a way of validating that it is you who is using the service.

How do I update my details?

Once you have opened your VivoPark account simply log in and visit the ‘manage account’ section under ‘my account’. Here you can:

• Update your personal details
• Update your card details
• Update your vehicle details
• Change your password

What happens if I forget my password?

Go to the sign in box in the top right hand corner of any page on the VivoPark website, then click on "Can't remember your password?" and follow the instructions.

Is it possible that I will receive a Parking Charge Notice when paying for parking using VivoPark?

If you violate any parking regulations then you may receive a Parking Charge Notice (PCN). For example, if you park in the wrong place or if you exceed the time you have paid.

Who do I contact if I receive a Parking Charge Notice (PCN) and wish to discuss or dispute it?

If you violate any parking regulations you may receive a Parking Charge Notice (PCN). If you wish to discuss or dispute a Parking Charge Notice (PCN), PLEASE CONTACT THE ISSUER with relevant details. VivoPark IS NOT RESPONSIBLE FOR PARKING CHARGE NOTICES. However, you can print tickets and download statements by logging in to VivoPark under the ‘My Account’ section of the website.